09-24-2023, 12:39 PM
Hello Elisheva,
That's definitely an unusual problem. You said it only happens in edit mode - I'm assuming you are referring to annotating, correct? I have some questions for you:
1) Does it matter what tool you have selected?
2) If you toggle the stylus mode setting, does that have any impact on the problem?
3) You said it "kicks you out" to the lock screen - is MobileSheets crashing, or if you tap the MobileSheets icon after that point, does it resume back where you were at?
4) If you go to Settings->Touch & Pedal Settings->Touch Actions, what action do you currently have assigned to the top left corner?
Hopefully we can figure this out.
Mike
That's definitely an unusual problem. You said it only happens in edit mode - I'm assuming you are referring to annotating, correct? I have some questions for you:
1) Does it matter what tool you have selected?
2) If you toggle the stylus mode setting, does that have any impact on the problem?
3) You said it "kicks you out" to the lock screen - is MobileSheets crashing, or if you tap the MobileSheets icon after that point, does it resume back where you were at?
4) If you go to Settings->Touch & Pedal Settings->Touch Actions, what action do you currently have assigned to the top left corner?
Hopefully we can figure this out.
Mike